Refund policy

Returns & Exchanges

We hope you love our toys as much as we do! Your satisfaction means everything to us. If you’re not completely happy with your purchase, we are happy to offer a return or exchange. 

In-Store Return 

We are happy to offer a return within 14 days from date of purchase & up to 30 days for exchange or store credit with original receipt. All merchandise must be in original packaging and unopened condition with original receipt or gift receipt from The Granville Island Toy Company. 

After 30 days, items cannot be returned and are a final sale. We pride ourselves in maintaining high quality standards and cannot take back items that have been used, damaged or are not clean. We like to ensure a level of integrity for other customers who may purchase a returned item and cannot in all confidence put items back on the shelf knowing they do not meet the above criteria.

Web Store Return

We are happy to offer a return within 30 days from date of purchase & up to 45 days for exchange or store credit with original receipt. All merchandise must be in original packaging and unopened condition with original receipt or gift receipt from The Granville Island Toy Company. Please note for online purchases the 30 and 45 days starts from the date that the tracking information shows delivered.

Return Policy

Upon receiving your return, we will inspect the item to make sure it is in resaleable condition before issuing a refund. Products returned that are not in its original condition and packaging or that have been opened and assembled are not eligible for return. If your refund is approved, it will be refunded to your original mode of payment. Purchases paid using split payment will always be refunded to the gift card first. 

NO refunds or exchanges will be permitted without a receipt or gift receipt. 

Gift cards cannot be redeemed for cash. 

Store Credits are valid for one year from date of issue.

All items labelled "clearance", floor model, AS-IS or damage discount items are FINAL SALE and cannot be returned or exchanged for store credit.

*Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer's expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.

Gift Registry

Gifts purchased off registries can be returned for a store credit up to 90 days after the date of purchase with a gift receipt or proof of purchase. This excludes items marked as final sale and the return must adhere to our return policy.